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We use Google’s Dialogflow for transcribing spoken user utterances into text by means of Automatic Speech Recognition (ASR), and for classifying these texts by means of intent recognition (NLU). One of your main tasks will be designing an intent scheme and adding entities for making sense of what a user says. You will need to specify these in your Dialogflow agent, which you need to create at the start of the project (only one per team). Dialogflow is a powerful and user-friendly tool to support building a conversational agent but needs some investment on your end to get yourself acquainted with its capabilities. The resources we refer to below should provide you with some adequate references that you should read to familiarize yourself with the most important concepts used in the project.
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