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Tip |
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Before you start: make sure your MARBEL agent is connected to your Dialogflow agent and you completed the [TBU]Your MARBEL Agent step. |
Prolog and Patterns
Greeting pattern without self-identification
We shall start by considering what a typical greeting pattern looks like. When the agent does not introduce itself, a very common greeting pattern could like look this:
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We have used the same name or label greeting
that we used for the user’s move and also for the agent’s move in the pattern that we defined. This makes sense conceptually because the moves are the same type of move, i.e. a greeting from one actor to another. The same intent label, however, should be handled very differently for the agent than for a user. Dialogflow should handle the natural language understanding (NLU) of a user’s move first by (transcribing the speech and then) classifying the user move’s intent and making sure the agent generates natural language (NLG) text as output for a speech synthesizer. A user’s intent thus can be viewed as an input label whereas agent intents can be viewed as output or response labels. Below, we will see how we can provide texts for the agent to make its move in the responses.pl
file. Because the same intent label for a user and an agent are handled in very different places, there is no harm in using the same label either, and we can keep things conceptually simple.
Specifying the agent’s greeting
In the Prolog file responses.pl
, we determine what exactly the agent will say to initiate a move in the conversation or how it will respond to something a user said. The basic idea is to add natural language phrases, sentences, or text for each type of move the agent can make. In other words, we need to specify phrases for all the intent labels that occur in dialog moves in all patterns that are made by the agent. If there is no phrase specified at all for one of the agent’s possible dialog moves, the agent will not be able to perform that move…!
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If you add only one |
Hear your agent say its first words
Warning |
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To test and hear something, you still need to do one more thing: In the You can now [TBU] Run your Conversational Agent again to hear your agent say its first opening words. Note that unless the corresponding Finally, you will not yet be able to respond with a greeting yourself without a welcoming page (see Visuals section below). This page should display a microphone icon that you will need to start talking back to the agent. |
Greeting with self-identification
You and your team should think of a name for your agent. Feel free to be creative. We need to tell our agent its name somewhere. In dialog_init.mod2g
, on line 40 you can add the name you came up with for your agent. Change the empty string in insert(agentName('')
, for example, to insert(agentName('Bellabot')
. Now your agent has a name, we would also like the agent to self-identify and be able to use the following greeting pattern:
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This pattern is quite similar to the C1.0 pattern above but consists of one more dialog move made by the agent. The second dialog move that is new in the C1.1 pattern we call a self-identification move. We suggest that you use the intent label selfIdentification
for this agent move. Although Moore’s classification has it that this pattern is a c11
, the difference with the c10 pattern is small and can be handled easier by our dialog manager agent if we use the same c10
label again for this only slightly different pattern. You should now be able to add another c10
pattern to the patterns.pl file which adds the self-identification move of the agent as an additional actor-intent pair. Of course, for this pattern to be selected, we should add the condition (as we did before above but now) that the agent has a name: not(agentName(''))
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Specifying the agent’s self-identification
We still need to specify at least one phrase for the agent’s selfIdentification
intent. We can do this by simply copying the agent’s name we inserted in dialog_init.mod2g
but a more generic approach is to use the agentName(Name)
query to retrieve this name from the agent’s database. This approach will also show you how you can use facts stored in the agent’s database to create text responses for an intent. The basic idea is to introduce a rule text(selfIdentification, Txt)
instead of a simple text(selfIdentification, "SOME PHRASE")
fact. For the body of this Prolog rule, you need to specify a query that concatenates two strings: A string such as “My name is” and a string of the agent’s name. To specify this query, the string_concat/3
predicate will be useful. Add the rule under the comment % Intent: self-identification
in the responses.pl
file.
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When you have added a name for your agent, and the new pattern and rule for generating a self-identifying phrase, you can now [TBU] Run your Conversational Agent again to hear your agent self-identify itself. |
Visuals
Welcoming page
When a user has visited the Start page and clicked on the Start button, your agent should start by greeting its user. But we would also like to show a webpage that welcomes the user and is shown while the greeting pattern c10
is active and ongoing. Additionally, the new page provides the user with the ability to start talking by clicking on the microphone icon.As before, we need to introduce a rule for generating a webpage. The head of this rule should be page(c10, _, Html)
. We advise you to reuse the same overall structure for the Prolog rule as for the Start page you created in the html.pl
file. Add your rule for the welcoming page also to the html.pl
file.The main requirement for this page is that it shows a microphone icon that the user can use to start talking to the agent. All you need to do for this is to create a page with a header. A second requirement is that your page should not have a button for moving on to the next page! Progress should be made by talking from now on! Ideas for this page could be to show a greeting and introduce your agent by showing its name. Next, we provide some suggestions on how you could proceed with creating the welcoming page for your agent:
As a start, consider the condition that needs to succeed when this page is generated. Hint: look at the rule for the Start page and check out how the first argument of the
page/3
head of this rule is reused for defining the condition for showing the page.Think about the design of your welcoming page. What should the page look like? You can show text that introduces your agent somewhere, using the
agentName(Name)
fact to retrieve its name, for example (if you do, also take into account what should happen if the agent has no name!). You can use https://www.w3schools.com/bootstrap4/bootstrap_jumbotron.asp, https://www.w3schools.com/bootstrap4/bootstrap_alerts.asp, or other Bootstrap components to display the text. You can add other visual elements using images, or add more advanced layouts for your page. Check out the [TBU]Visual Support Guide for more on how to use these components.As before, try to organize the structure of your page into several segments or rows and organize the code for generating HTML in your rule to reflect this same structure. Then piece together the various parts of the page as you have seen before (if you have more than one part) and, finally, as a last step, use the
html/4
predicate to generate the content for the body of your HTML webpage.
Whether you followed our suggestions above or not, make sure your welcoming page looks inviting!
See Visual Requirements for more information.
Run It!
Make sure you have added the c10
pattern to the agent’s agenda in the dialog_init.mod2g
file.
Test: Greet your agent
Test your agent by launching your MARBEL agent in Debug mode. When you run your conversational agent, you should:
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Check whether your Dialogflow agent understood what you said and classified what you said as a greeting intent by inspecting the terminal in which you launched the SIC server:ran run-dialogflow.
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Also, pause the MARBEL agent and inspect the session/1
fact. You see that the greeting pattern has been completed and a new empty sequence has been added at the head of the session history (list).
Test: Respond with something different than a greeting
Terminate the MARBEL agent and restart it in Debug mode again. Repeat the interaction but this time, when it is your turn to speak, say something that is not remotely close to a greeting instead. Check out the terminal again to see how Dialogflow classified what you said. Pause the MARBEL agent and again inspect the session/1
fact. What is different, and what is the same? To understand what happened, check out the Session updating part at the top of the dialog_update.mod2g
file.
Info |
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Done? Proceed with Request a Recommendation. |